Support every traveler, in every timezone and language
Travelers book at midnight, message from the gate, and call when a flight slips — in a dozen languages. Lodgestory brings WhatsApp, Instagram, email, web chat, and phone into one inbox, with an AI agent that handles booking questions, an AI voice agent on the booking line, and itinerary alerts that go out the moment plans change.
Travel never sleeps, and neither do your travelers' questions.
Bookings, changes, and panicked what-happens-now messages arrive at every hour from every part of the world — and a slow reply costs a sale or strands someone mid-trip.
Round-the-clock, around the globe
A traveler in another timezone wants to book at 3 AM your time, or messages from a layover. Office hours don't match how travel actually happens.
Disruptions hit everyone at once
A delayed flight, a gate change, or a tour reschedule sends a wave of identical messages and calls. Reaching affected travelers one by one is impossible.
One trip, scattered across channels
The booking came through WhatsApp, the change request by email, the day-of question by phone. No one can see the whole trip in one place.
A travel desk that answers, calls, and alerts on its own
The building blocks of Lodgestory reshape to how travelers actually reach you — and to how your team actually works through a disruption.
An AI agent that speaks the traveler's language
A chat and voice agent, grounded in your fare rules and policies, detects the traveler's language and answers booking, baggage, and change questions 24/7 — then hands off to a human the moment it should.
One timeline per trip
Every WhatsApp, Instagram DM, email, web chat, and call about a traveler lives on a single timeline, so any agent can pick up a change or a complaint with the full booking context.
An always-on booking line
An AI voice agent answers the booking line when staff can't, runs an IVR, and routes callers to the right desk — so a late-night caller still books instead of hanging up.
Disruption alerts that reach everyone
Send itinerary updates, delay notices, and gate changes to affected travelers over WhatsApp, email, or an AI voice broadcast — so they hear it from you before they hear it at the airport.
One traveler, from booking to landing
Booking
A question comes in at any hour on WhatsApp or the booking line. The AI agent answers fares and availability, looks up a booking, or sends a payment link to close it.
Pre-trip
An automated WhatsApp sends the itinerary, check-in window, and baggage rules — with a relevant add-on like a seat upgrade, transfer, or local tour.
Disruption
A flight slips. A broadcast goes to every affected traveler with the new time and rebooking options, and the AI agent fields the replies that follow.
Follow-up
Click-to-call a traveler from the same inbox to sort a complex rebooking, then trigger a CSAT survey once the trip is done.
Everything this solution runs on
WhatsApp Business messaging
Send and receive on the official WhatsApp Business API — templates, media, and rich replies travelers already know how to use for itineraries and updates.
Cloud voice & AI voice agents
Provision a number, build an IVR, and let an AI voice agent answer the booking line when staff can't. Every call recorded onto the traveler's timeline.
Itinerary & disruption broadcasts
Reach affected travelers over WhatsApp, email, or AI voice broadcast for delays, gate changes, and schedule disruptions, with delivery tracking.
Bookings & scheduling
Share a link for consultations or group trips; travelers self-book a slot and an available agent is auto-assigned, synced to Google Calendar.
Multilingual AI
Agents detect the traveler's language and reply in kind — natural support for international travelers without staffing a multilingual night shift.
Analytics & CSAT
Track response times, AI resolution, message volume during disruptions, and satisfaction by channel and team.
What travel teams get out of it
- Keep the booking line and support open around the clock
- Answer travelers in their own language without a night shift
- Reach every affected traveler the moment a trip changes
- Deflect repetitive booking and baggage questions to an AI agent
- Follow up on complex rebookings from the same inbox
- See every conversation about a trip — chat and call — in one place
Before and after Lodgestory
Before
- After-hours bookings go to voicemail and travelers hang up
- A delay means calling affected travelers one by one
- Agents retype the same baggage, fare, and change answers all day
- A trip's history is split across WhatsApp, email, and phone
With Lodgestory
- An AI agent and AI voice line answer 24/7 in the traveler's language
- A single broadcast reaches every affected traveler in real time
- Repetitive booking and baggage questions are deflected automatically
- Every conversation about a trip — chat and call — lives on one timeline
Plugs into the tools you already run
Questions, answered
Can the AI answer in my travelers' languages?
Yes. AI agents support multiple languages and accents and can detect the traveler's language automatically, replying in kind across both chat and voice.
How do I reach travelers when a flight or tour is disrupted?
Send a broadcast to the affected travelers over WhatsApp, email, or an AI voice call — with the new time and rebooking options — and let the AI agent handle the replies that come back.
Can travelers book by phone, not just message?
Yes. Lodgestory Voice adds cloud numbers, an IVR, and an AI voice agent that answers the booking line and routes callers, with every call recorded onto the traveler's timeline.
Will it work with my payment and calendar tools?
Lodgestory runs alongside your existing stack and connects to tools like Razorpay, Google Calendar, Gmail, and Zapier — so booking and traveler data flows where your team needs it.
Keep your booking line open at every hour.
Spin up a WhatsApp number and an AI booking agent today — or get a walkthrough tailored to your travel business.