Let couriers and customers talk — without trading phone numbers
Last-mile delivery runs on phone calls, but handing out personal numbers invites off-platform deals, harassment, and disputes you can't reconstruct. Lodgestory connects the rider to the right customer with both numbers hidden, pushes delivery ETAs and dispatch alerts over WhatsApp and AI voice, and chases failed deliveries automatically — all driven by your order system.
Every delivery needs a call. Every call leaks a number.
Couriers call to confirm addresses, gates, and drop-offs dozens of times a shift — and each call is a privacy risk, a support gap, or a dispute you can't replay.
Personal numbers, exposed
Once a rider has the customer's mobile, they can call off the clock, deal direct, or worse. Customers, in turn, never wanted their number on a stranger's phone.
Disputes with no record
Was the customer told the courier was at the gate? Did they refuse the parcel? When the only call happened on two personal phones, there is nothing to check.
Customers chasing the package
Where is my order, when does it arrive, why did it fail — the same questions flood your line all day because nobody told the customer first.
Private connections and proactive updates, driven by your dispatch data
The building blocks of Lodgestory reshape to how last-mile operations actually run — the courier on the road and the customer at the door.
Masked Connect for courier-to-customer calls
A rider calls one number tied to the order and is connected to the right customer with both phone numbers hidden. Neither side ever sees the other's real number, and the call is recorded.
Delivery ETAs and dispatch alerts
Broadcast out-for-delivery notices, arrival windows, and dispatch updates over WhatsApp, email, and AI voice — so customers are expecting the courier instead of calling to ask.
Failed-delivery callbacks that close the loop
When a drop fails, trigger an automated callback or message to reschedule or reconfirm the address, turning a wasted trip into a successful second attempt.
Synced straight from your order system
Map each customer to a follow-me number against their order code, kept in step with your dispatch system over CSV upload or the partner API — no manual list-keeping.
One order, from dispatch to doorstep
Order dispatched
Your system pushes the order and customer mapping to Lodgestory via API or CSV, and an out-for-delivery broadcast goes to the customer over WhatsApp or AI voice.
Courier needs the customer
The rider dials the order's connect number. Lodgestory bridges them to the right customer with both numbers masked; an unrecognized caller simply enters the order code.
On the doorstep
The conversation happens on hidden numbers and is recorded end to end, so address changes, gate codes, and drop-off instructions are all captured.
If the drop fails
A failed-delivery callback or message goes out automatically to reschedule, and every call and disposition lands in your reports for the next attempt.
Everything this solution runs on
Number masking, both ways
Connect customer and courier or agent with both phone numbers hidden. Map customer to follow-me number by order code so the right call always reaches the right person.
CSV and partner-API sync
Load and refresh customer-to-number mappings in bulk over CSV, or sync them live from your order and dispatch system through the partner API.
Order-code entry for new callers
Couriers or customers who aren't yet recognized enter the order code to be routed to the right party — no number ever changes hands.
Recording on every connect
Every masked call is recorded and stored against the order, so address confirmations, refusals, and re-delivery instructions are always retrievable.
Omnichannel inbox & cloud voice
Run WhatsApp, email, web chat, and phone from one inbox with click-to-call, AI agents, IVR, and smart routing for the support questions deliveries still generate.
Analytics & dispositions
Tag call outcomes — delivered, rescheduled, refused, unreachable — and track call volume, connect rates, and dispositions across your delivery fleet.
What logistics teams get out of it
- Keep customer and courier numbers private on every delivery call
- Cut off-platform deals and post-delivery harassment risk
- Settle delivery disputes with a recording, not hearsay
- Tell customers the order is coming before they call to ask
- Recover failed deliveries with automated callbacks
- Keep number mappings in step with your order system, no manual lists
Before and after Lodgestory
Before
- Couriers and customers swap personal numbers on every delivery
- Disputes come down to one person's word against another's
- Customers call support to ask where their order is
- A failed drop means a wasted trip and a manual follow-up
With Lodgestory
- Both numbers stay hidden behind a Masked Connect tied to the order
- Every call is recorded against the order for a clear record
- Customers get an automated ETA before the courier arrives
- Failed deliveries trigger an automatic callback to reschedule
Plugs into the tools you already run
Questions, answered
How does Masked Connect hide both numbers?
Lodgestory maps each customer to a follow-me number against their order code. When a courier dials the order's connect number, the call is bridged to the customer with both phone numbers hidden — neither side sees the other's real number, and the call is recorded.
What happens when an unrecognized number calls in?
Callers who aren't yet mapped to an order are prompted to enter the order code, then routed to the right party. No personal number is ever revealed in the process.
How do customer-to-number mappings stay current?
You sync them from your order and dispatch system — either by uploading a CSV in bulk or by pushing updates live through the partner API — so mappings track your orders without manual list-keeping.
Can we notify customers about delivery status automatically?
Yes. Broadcast out-for-delivery notices, arrival windows, and dispatch updates over WhatsApp, email, and AI voice, and trigger automated failed-delivery callbacks to reschedule a missed drop.
Connect couriers and customers — privately.
Set up Masked Connect and automated delivery updates synced from your order system, or get a walkthrough mapped to your last-mile flow.