One inbox, AI that resolves the easy questions, and full context on the hard ones
Your team is switching between WhatsApp, Instagram, email, and web chat just to find one customer's history. Lodgestory puts every channel on a single timeline, lets AI agents auto-resolve the repetitive questions, and turns everything else into a tracked ticket routed to the right person — with cloud voice in the same place.
Support volume climbs, channels multiply, context gets lost.
Customers reach you wherever they already are. Every new channel is another tab, another login, and another place a question can sit unanswered.
Tab-switching all day
WhatsApp on a phone, Instagram in the browser, email in a separate client, web chat somewhere else. Agents lose minutes per ticket just hunting for the customer's last message.
The same questions, on repeat
Order status, password resets, refund policy, opening hours. Repetitive queries swallow your team's day and push real, complex issues to the back of the queue.
No idea what is breaching SLA
Without one queue and clear ownership, tickets fall through. You find out a customer waited two days when they escalate — or churn.
A support desk that answers everywhere and forgets nothing
The building blocks of Lodgestory map to how customers actually contact you — and to how your agents actually work a queue.
One timeline per customer
Every WhatsApp, Instagram DM, Messenger thread, email, and web chat about a customer lands on a single timeline. Any agent can pick up mid-conversation with the full history in front of them.
AI agents that resolve, not deflect
Grounded in your help docs and PDFs, an AI agent answers common questions, looks up an order, sends a payment link, or opens a ticket — then hands off to a human with the full transcript when it should.
Ticketing with real ownership
Inbound email becomes a ticket automatically. AI routes it by skill and current workload, SLA timers run in the background, and pipelines show exactly what is open, waiting, and overdue.
Voice in the same place
Cloud numbers, IVR, and AI voice agents sit alongside chat. Calls route by round-robin or longest-idle, get recorded onto the customer's timeline, and supervisors can monitor, whisper, or barge in live.
One ticket, from first message to CSAT
It comes in
A customer messages on WhatsApp or emails support. It lands in the shared inbox on their timeline — every past chat and call already attached.
AI takes first pass
The AI agent answers if it can: order status, policy, a payment link, a booking lookup. If not, it opens a ticket and hands off with the full transcript.
Routed to the right agent
Tickets route by skill and workload with SLA timers running. Calls ring the right person by round-robin or longest-idle so nothing sits unowned.
Resolved, then measured
The agent replies in the same thread on any channel. A CSAT survey goes out automatically, and dispositions feed the analytics dashboards.
Everything this solution runs on
Omnichannel inbox
WhatsApp Business API, Instagram, Facebook Messenger, email, and web chat — plus Airbnb, LinkedIn, and X — all in one shared queue with one timeline per contact.
AI agents on your knowledge base
Upload PDFs and docs to ground an agent that runs tools — availability, booking lookup, payment link, ticket creation, your own custom actions — and replies in the customer's language.
No-code bot builder
Build deflection flows, qualification, and self-service with 20+ node types — no engineering required, and a clean handoff to a human at any step.
Ticketing & SLA tracking
Inbound email to ticket, AI routing by skill and workload, SLA timers, and pipelines that show what is open, waiting, and breaching at a glance.
Cloud voice & AI voice agents
Provision numbers, build an IVR, and let an AI voice agent handle the line after hours. Smart routing, recording, voicemail, monitor, whisper, barge, and click-to-call.
CSAT & analytics
Trigger post-resolution surveys and track response times, AI resolution, dispositions, and volume by channel and team on built-in dashboards.
What support teams get out of it
- Work every channel from one queue instead of five browser tabs
- Auto-resolve repetitive questions so agents handle the hard ones
- Reply with the customer's full history — chat and call — in front of you
- Catch SLA breaches before they turn into escalations
- Answer in the customer's language without a multilingual night shift
- See where time goes with CSAT, dispositions, and per-channel analytics
Before and after Lodgestory
Before
- Agents switch between WhatsApp, Instagram, email, and chat to find one history
- The same routine questions get answered by hand, over and over
- Tickets have no clear owner and quietly breach SLA
- Calls live in a separate system, disconnected from the chat history
With Lodgestory
- Every channel and call sits on one timeline in a shared queue
- An AI agent resolves common questions and opens tickets for the rest
- Tickets route by skill and workload with SLA timers and pipelines
- Voice is built in — recorded onto the same timeline as the chats
Plugs into the tools you already run
Questions, answered
How does the AI agent know my product and policies?
You ground it on your own knowledge base — upload PDFs and docs — so it answers from your actual content. It can also run tools like order lookup, payment links, and ticket creation, and hands off to a human with the full transcript when a question is out of scope.
Does it replace my support agents?
No. It clears the repetitive and after-hours load so your team spends time on the issues that need a person. Anything the AI cannot resolve becomes a ticket routed by skill and workload, with the whole conversation attached.
Can customers call as well as message?
Yes. Lodgestory Voice adds cloud numbers, IVR, and AI voice agents with smart routing, recording, and voicemail — and every call is logged onto the customer's timeline next to their chats. A browser softphone and Follow-Me mobile keep agents reachable anywhere.
Will it fit the tools we already use?
Lodgestory runs alongside your stack and connects to tools like Zendesk, HubSpot, Salesforce, Gmail, and Slack. There is also a public REST API and MCP support for Claude and ChatGPT, so data flows where your team needs it.
Put every support channel on one timeline.
Spin up a shared inbox, an AI agent on your help docs, and a support line today — or get a walkthrough tailored to your team and tools.