Run your front desk on WhatsApp — answered even at 3 AM
Guests message and call at every hour, in every language. Lodgestory brings WhatsApp, Instagram, email, web chat, and phone into one inbox — with an AI agent that answers booking questions, sends check-in details, and only rings your team for what truly needs a human.
The front desk can't be everywhere at once.
Guests don't keep office hours — and a missed message is a missed booking or a bad review waiting to happen.
After-hours gaps
Late-arrival, check-in, and directions questions land at midnight. Calls go to voicemail and bookings slip away while the desk is unstaffed.
The same questions, all day
Wi-Fi passwords, breakfast timings, early check-in, cancellation policy — repetitive queries bury your team and slow real service.
Conversations scattered everywhere
WhatsApp on the desk phone, email in another inbox, OTA and Instagram messages somewhere else. Nobody has the full picture of a guest.
An AI-assisted front desk that never clocks out
The building blocks of Lodgestory reshape to how guests actually reach you — and to how your team actually works.
An AI agent that answers like staff
A natural-voice and chat agent, grounded in your property handbook, answers common guest questions 24/7 — in the guest's language — and hands off to a human the moment it should.
One timeline per guest
Every WhatsApp, Instagram DM, email, web chat, and phone call about a guest lives on a single timeline, so any team member can pick up with full context.
Guided guest journeys
No-code bots send booking confirmations, check-in instructions, and upsell offers on schedule — and handle date changes or cancellations without an agent.
Reviews handled before they're public
Trigger a CSAT survey after checkout to catch unhappy guests early, and monitor and reply to reviews from the same inbox your team already lives in.
One guest, from booking to review
Pre-arrival
Booking confirmed → an automated WhatsApp sends check-in details, directions, and a relevant upsell (early check-in, spa, airport pickup).
Arrival
A question comes in at any hour. The AI agent answers instantly or rings the right staff member by round-robin if a human is needed.
In-stay
Requests like extra towels or late checkout become tracked tickets, routed to housekeeping or the front desk with SLA timers.
Post-stay
A CSAT survey goes out automatically. Happy guests get a review nudge; unhappy ones reach a human before they post.
Everything this solution runs on
WhatsApp Business messaging
Send and receive on the official WhatsApp Business API — templates, media, and rich replies guests already know how to use.
Cloud voice & AI voice agents
Provision a number, build an IVR, and let an AI voice agent answer the front-desk line when staff can't. Every call recorded to the guest's timeline.
Broadcasts & upsells
Send seasonal offers, room upgrades, and dining promotions to guest segments over WhatsApp and email, with delivery tracking.
Bookings & scheduling
Share a link for site visits or events; guests self-book a slot and an available host is auto-assigned, synced to Google Calendar.
Multilingual AI
Agents detect the guest's language and reply in kind — natural support for international guests without a multilingual night shift.
Analytics & CSAT
Track response times, AI resolution, occupancy-driven message volume, and satisfaction by channel and team.
What hospitality teams get out of it
- Cover the front desk around the clock without adding a night shift
- Deflect repetitive guest questions to an AI agent
- Support international guests in their own language
- Turn booking confirmations into upsell revenue
- Catch poor experiences before they become public reviews
- See every guest conversation — chat and call — in one place
Before and after Lodgestory
Before
- After-hours messages go to voicemail and bookings slip away
- Staff retype the same answers to Wi-Fi, breakfast, and check-in questions
- Guest history is split across WhatsApp, email, and OTA inboxes
- A bad review is often the first you hear of a problem
With Lodgestory
- An AI agent answers 24/7 and rings staff only when it's truly needed
- Repetitive questions are deflected automatically, in any language
- Every guest conversation — chat and call — lives on one timeline
- A post-checkout CSAT survey surfaces issues before they go public
Plugs into the tools you already run
Questions, answered
Can the AI answer in my guests' languages?
Yes. AI agents support multiple languages and accents and can detect the guest's language automatically, replying in kind across both chat and voice.
Does it replace my front-desk team?
No — it covers the repetitive and after-hours load so your team focuses on guests in front of them. Anything the AI can't handle is handed to a human with the full transcript.
Can guests call, not just message?
Yes. Lodgestory Voice adds cloud numbers, voice menus, and AI voice agents, with every call recorded onto the guest's timeline alongside their chats.
Will it work with my PMS and payment tools?
Lodgestory runs alongside your existing stack and connects to tools like Mews, Apaleo, Razorpay, and Google — so guest data flows where your team needs it.
“Lodgestory reduced our response time by 80% and helped us scale our customer support effortlessly.”
Operations Head
ELIVAAS · Hospitality
Give your front desk a 24/7 shift.
Spin up a WhatsApp number and an AI front-desk agent today — or get a walkthrough tailored to your property.