Scale customer communication without losing control of it
Lodgestory brings every channel and every voice line into one governed workspace — built on SOC 2 and GDPR practices, AES-256 encryption in transit and at rest, role-based access, and in-region data residency. A public REST API, webhooks, and an MCP server let it fit the systems and controls your organization already runs on.
At scale, the hard part is governance, not features.
When hundreds of agents talk to customers across a dozen tools, security teams lose visibility, access creeps, and every new channel becomes another system to vet.
Tool sprawl, no single record
Separate apps for chat, email, and phone mean no one owns the customer record — and security has no single place to enforce access, retention, or audit.
Access and residency under scrutiny
Who can read which conversation, where recordings live, and which region holds the data are review-board questions — and most point tools cannot answer them cleanly.
Bespoke integrations that age badly
Connecting communication to your CRM, data warehouse, and AI tooling turns into brittle one-off scripts that break on every change and no one wants to own.
One governed workspace, built to pass review
The same building blocks that power messaging and voice are wrapped in the controls, records, and interfaces a large organization expects.
Security and compliance by default
SOC 2 and GDPR practices, AES-256 encryption in transit and at rest, a signed DPA, and authenticated playback for recordings — the controls your security and legal teams need to sign off.
Role-based access across teams
Granular role-based access control governs who sees which conversations, recordings, and reports. Structure agents into teams with routing rules that match how your org is actually shaped.
Extensible by API, webhooks, and MCP
A public REST API and outbound webhooks push conversations and call events into your stack, while an MCP server lets Claude or ChatGPT act safely inside the workspace under your access rules.
Audit-ready governance
Call recordings, dispositions, reporting, and exports give compliance and operations a defensible trail of every customer interaction — across both chat and voice, in one place.
From security review to org-wide rollout
Review and provision
Security signs off against SOC 2, GDPR, the DPA, and in-region residency. You set up a single workspace, pick the India or US region, and define roles.
Connect the stack
Wire Lodgestory to Salesforce, HubSpot, and your warehouse via the REST API and webhooks, and expose the MCP server to your AI tooling under scoped access.
Roll out to teams
Onboard departments with their own teams, routing, and voice accounts. Role-based access keeps each group scoped to the conversations it should see.
Govern and report
Recordings, transcripts, dispositions, and exports feed audits and analytics, while admins manage access and residency from one console.
Everything this solution runs on
Omnichannel inbox at scale
WhatsApp, Instagram, email, web chat, and voice across the whole organization in one inbox, with teams and routing that map to your structure.
Multi-account cloud voice
Run multiple voice accounts and numbers under one workspace, with masked connect to protect customer numbers and DoT-compliant calling.
AI agents and AI voice agents
Deploy AI chat and voice agents grounded in your knowledge, operating inside the same access and audit controls as your human teams.
Public REST API
A documented REST API to read and write conversations, contacts, and call data — so communication becomes part of your own systems, not a silo.
Webhooks and MCP server
Outbound webhooks stream events to your stack in real time, and an MCP server lets AI assistants act in the workspace within your permissions.
Reporting, exports, and dispositions
Standardized dispositions, scheduled reports, and data exports give analytics and compliance an audit-ready view across every channel.
What enterprise teams get out of it
- Consolidate chat, email, and voice into one governed workspace
- Pass security review with SOC 2, GDPR, a DPA, and AES-256 encryption
- Keep data in-region across India and US with role-based access
- Embed communication into your systems via REST API and webhooks
- Let AI tools act safely in the workspace through the MCP server
- Hold an audit-ready trail of recordings, transcripts, and dispositions
Before and after Lodgestory
Before
- Chat, email, and phone live in separate tools with no shared record
- Access and data residency are hard to prove to a review board
- Integrations are brittle one-off scripts that break on every change
- Recordings and reports are scattered, making audits painful
With Lodgestory
- One governed workspace for every channel and voice line
- SOC 2, GDPR, AES-256, role-based access, and in-region residency
- A public REST API, webhooks, and MCP server your stack can rely on
- An audit-ready trail of recordings, transcripts, and dispositions
Plugs into the tools you already run
Questions, answered
How is our data secured and where does it live?
Lodgestory follows SOC 2 and GDPR practices with AES-256 encryption in transit and at rest, role-based access control, and a signed DPA. Data residency is in-region across India and the US, and call recordings use authenticated playback so only permitted users can listen.
Can we control who sees which conversations and recordings?
Yes. Role-based access control governs visibility across conversations, recordings, reports, and exports, and you structure agents into teams with routing so each group is scoped to what it should see.
Does Lodgestory fit into our existing systems?
Lodgestory exposes a public REST API and outbound webhooks to connect tools like Salesforce, HubSpot, Zapier, and your data warehouse, plus an MCP server so AI assistants such as Claude or ChatGPT can act inside the workspace under your access rules.
How do you support audits and governance?
Every interaction across chat and voice carries an audit-ready trail — call recordings, transcripts, dispositions, scheduled reports, and exports — managed from one workspace with admin-controlled access and in-region residency.
Bring every channel under one set of controls.
Get a security-focused walkthrough of Lodgestory's compliance, access model, and API — mapped to your organization's requirements.