Updates
Product Updates
Track every new feature, improvement, and fix. Here's what we've been building.
April 2026·v1.1.0
Web Chat Widget
- Embeddable chat widget for any website — one script tag, works on HTML, React, Next.js, Vue, Nuxt, Svelte, Angular, WordPress, and Shopify
- Visitors land in the same unified inbox as WhatsApp, Instagram, and email — assignments, labels, ticketing, and state machine all apply
- Full bot-journey support on the widget: text, media, buttons, lists, CTA URLs, location, conditions, prompts, API calls, and agent handoff
- Domain allowlist with exact-host and wildcard matching; HMAC-signed visitor sessions with secret rotation
- Customisable theming: primary color, welcome message, agent display name, teaser bubble, launcher position
- Pre-chat form capturing name, email, phone, and country code (all optional)
- Real-time typing indicators, read receipts, and cross-tab session sync via Ably
- Backend-proxied file and image uploads with MIME + size validation
- Sound-on-new-message, unread badge, and auto-scroll on panel open
March 2026·v1.0.0
Lodgestory Launch
- Unified inbox for WhatsApp, Instagram, Email, SMS, and Voice
- Visual drag-and-drop bot builder with 20+ node types
- AI agents with knowledge bank and custom tools
- Full ticketing system with SLA management
- Broadcast campaigns for WhatsApp and Email
- CSAT, NPS, and CES survey builder
- Real-time analytics dashboard
- Integrations: HubSpot, Shopify, Salesforce, Razorpay, Tata Tele, Ozonetel, Airtel
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